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UX Research

Turn user confusion into product signal

If adoption matters, interface quality matters. UX research here should focus on where real users hesitate, misread the flow, or fail to complete a transaction.

Research scope
Wallets + directory + checkout
Priority
Observed friction
Output
Actionable fixes
Research targets

Study the moments where trust or comprehension collapses

Users usually fail at handoffs: understanding addresses, choosing the right action, or trusting that a payment path is legitimate.

  • Watch the first-run wallet and profile flow closely.
  • Measure confusion around payment address formats and memos.
  • Track where merchant acceptance flows stop feeling credible.
Use the findings

Convert observations into implementation work

The point of research is not a deck. It is a smaller set of product changes with clear expected impact.

  • Prioritize changes that unblock first payment success.
  • Share examples with builders in the community.
  • Re-test the flow after each meaningful copy or UI change.
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